ESTEBAN

Shipping Policy

Effective Date: October 14, 2026

Welcome to the official Shipping Policy of ESTEBAN SA, the operator of the e-commerce platform www.estebansa.com. This policy lays out full, transparent guidelines for all shipping, delivery, order processing and logistics related terms that apply to every order you place for our handcrafted reed diffusers, car air fresheners, scented candles and other premium home fragrance products on our official store. At ESTEBAN SA, our team curates every natural essential oil scent blend to help you turn any space into a quiet, comforting retreat, and we strive to make every step of your shopping experience smooth and reliable from the moment you click “add to cart” to the moment your carefully packaged fragrance parcel arrives at your door. By completing your checkout on our website, you fully acknowledge and agree to all terms specified in this Shipping Policy.

1. Order Processing Time

Once your payment for an order is successfully confirmed, our dedicated warehouse team will begin processing your purchase within 1 to 2 business days. All orders are manually inspected and packed with extra care to ensure the glass diffuser bottles, natural rattan reeds, and fragrance blends inside stay perfectly protected during transit. We do not process or ship orders on weekends and official public holidays in our operational region, so orders placed after 3PM local time on Fridays, or on public holidays, will be processed on the next following regular business day. Before dispatching your parcel, our quality control team will double check that all your ordered items match your purchase, with no defects or packing errors, to avoid any unnecessary delivery issues.

You will receive an automatic order confirmation email sent to your provided contact email right after your payment goes through, and a separate shipping notification email with your unique parcel tracking number as soon as your order is handed over to our partnered logistics carriers. All tracking updates will be synced to your personal account page on www.estebansa.com, so you can check your order’s real-time delivery status at any time.

2. Shipping Zones and Delivery Timeframes

We currently ship our ESTEBAN fragrance products to all locations across the European Economic Area, as well as selected international regions including the United Kingdom, Switzerland and Norway. The estimated delivery windows for different shipping zones are as follows:

  • Domestic orders within France: 2 to 4 business days after the order processing is completed
  • Orders to other EU member states: 3 to 7 business days after the order processing is completed
  • International orders to non-EU eligible regions: 7 to 14 business days after the order processing is completed

Please note that these delivery timeframes are estimated based on our normal historical logistics performance, and occasional delays caused by unexpected bad weather conditions, local public health events, or customs inspection procedures for international parcels may happen outside of our reasonable control. If your parcel has not arrived 3 business days past the maximum estimated delivery window for your region, you can reach out to our support team for further assistance.

3. Shipping Fee Rules

We design our shipping fee structure to be fair and cost-friendly for all our customers:

  • For all orders with a total value over 49 euros shipped to any address within the European Union, ESTEBAN SA provides completely free standard shipping, no extra hidden fees applied.
  • For EU orders with a total value under 49 euros, a flat standard shipping fee of 4.90 euros will be added to your checkout total.
  • For eligible international orders outside the EU, a calculated shipping fee based on your delivery location and the total weight of your ordered items will be clearly displayed to you on the checkout page before you confirm your payment, with no unexpected extra charges added after you complete the purchase.

For customers who need their fragrance products urgently, we also offer an expedited shipping option at an extra 12 euros flat rate for EU regions, which can cut down the total delivery time to 1 to 3 business days after order dispatch. You can select this expedited service directly during the checkout process.

4. Customs, Duties and Additional Charges

For all international shipments to regions outside of the European Economic Area, any applicable import customs duties, local value-added taxes or processing fees that are incurred after the parcel arrives at your destination country are the sole responsibility of the customer. These fees are determined by your local customs authority and are not included in the product price or the shipping fee you pay to ESTEBAN SA. We highly recommend that you check the local import policies and related charges of your residential country before placing your international order, to avoid any unexpected extra costs when your parcel arrives.

5. Parcel Issues and Delivery Support

We offer full support for any delivery related issues you may encounter:

  • If your tracking information shows that your parcel has been marked as delivered by the carrier but you have not received it, please contact us within 7 days after the marked delivery date, and our team will work directly with the logistics provider to launch an investigation.
  • If your parcel arrives with obvious external damage that may harm the products inside, please take clear photos of the unopened packaging and the damaged items, and send the evidence to our support team within 48 hours after you sign for the parcel. We will arrange a free reshipment of your ordered items once we confirm the damage situation.
  • Customers are required to provide an accurate, complete and deliverable shipping address during checkout. If an order is returned to us due to you providing an incorrect, incomplete or invalid address, you will need to cover the extra shipping fee for us to resend the parcel to your corrected address.

6. Contact Information

If you have any questions about our Shipping Policy, need help checking your order shipping status, or require other delivery related support, you can reach our customer service team through the following official channels:

  • Company Name: ESTEBAN SA
  • Official Website: www.estebansa.com
  • Contact Email: hexar@estebansa.com
  • Contact Address: Rue du Perpignan, 34880 Lavérune
  • Contact Phone: +49 7665 92020‌