ESTEBAN

Terms of Service

Effective Date: October 14, 2026

Welcome to the official Terms of Service of ESTEBAN SA, the operator of the e-commerce website www.estebansa.com. These terms form a legally binding agreement between you, the website visitor and registered customer, and ESTEBAN SA, governing all your access to our platform, your browsing activities, product purchases, account usage and all other interactions with our services. At ESTEBAN SA, we do not just sell indoor diffusers and fragrance products — we craft small, daily rituals that wrap your space in quiet comfort, with every hand-selected scent blend and refined device designed to deliver steady, even fragrance without harsh noise or overwhelming intensity. By accessing, browsing, creating an account on or completing any order transaction on www.estebansa.com, you explicitly confirm that you have read, understood, and agreed to be bound by every provision outlined in this Terms of Service. If you do not consent to all clauses of this agreement, you may not access our website or use any of our e-commerce related services.

1. General Eligibility for Service Access

This website and all our commercial e-commerce services are made available exclusively to users who are at least 18 years of age, or who have reached the age of majority in their residential jurisdiction and possess full legal capacity to enter into a binding purchase agreement. By using our platform, you represent and warrant that you meet this eligibility requirement. If you are under the age of majority, you may only browse our website under the supervision of a parent or legal guardian, and you are not permitted to create a user account or submit any commercial orders on our own.

You confirm that all personal information you provide to ESTEBAN SA during your use of our services, including during account registration, checkout processes and support inquiries, is true, accurate, complete and up-to-date at all times. We reserve the right to suspend or permanently terminate your access to our website immediately if we have reasonable grounds to believe you have provided false, misleading or incomplete personal information.

2. Intellectual Property Rights

All content published on www.estebansa.com, including but not limited to all original text descriptions of our home fragrance products, product photography of our reed diffusers, car air fresheners and scented candles, brand logos, graphic designs, website page layouts, original scent blend formulation documentation, video demonstration content, all trademarks, service marks, and software code that runs our e-commerce platform, are the exclusive intellectual property assets of ESTEBAN SA. These assets are protected by global copyright laws, trademark regulations and other applicable intellectual property treaties.

You are only granted a limited, non-exclusive, non-transferable, revocable personal license to access and browse our website for your personal, non-commercial use. You are strictly prohibited from reproducing, distributing, publicly displaying, republishing, modifying, reverse engineering, or commercially exploiting any of our protected intellectual property content in any form without obtaining our explicit written prior authorization. You may not scrape, crawl or harvest any data or product content from our website for unauthorized commercial resale activities on third-party platforms, and you may not frame or embed any part of our website on external sites without our formal written approval. Any unauthorized infringement of our intellectual property rights will result in immediate permanent ban from our platform, and we reserve the right to pursue all necessary legal remedies to protect our legitimate rights and interests.

3. User Account Creation and Usage Rules

When you choose to create a registered user account on www.estebansa.com to access exclusive features including order history tracking, saved favorite product lists, one-click checkout, and member-only promotional offers, you agree to the following terms:

  • You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and you take full responsibility for all activities, operations and transactions that occur under your account, regardless of whether you have personally authorized those actions.
  • You agree to immediately notify ESTEBAN SA via our official contact email hexar@estebansa.com if you become aware of any unauthorized access to your account, or any security breach related to your account status. We are not liable for any loss or damage arising from your failure to protect your account credentials in a timely manner.
  • You may not use another user’s account without explicit permission from that account owner. You may not create multiple fake accounts, register accounts using automated bots or other unauthorized tools, or impersonate any other individual or entity when registering an account on our platform.
  • ESTEBAN SA reserves the full right to suspend, restrict access to, or permanently terminate any user account at our sole discretion, without prior notice, if we determine that the account holder has violated any provision in this Terms of Service, engaged in fraudulent order activities, or violated applicable local laws during the use of our services.

After your account is permanently terminated, you lose all access to your account data, saved order history, exclusive member rewards and unused discount coupons associated with the account, and we have no obligation to retain or provide you with those relevant data files after a reasonable data retention period in line with our published Privacy Policy.

4. Product Information, Pricing and Order Transaction Rules

We make every effort to ensure that all product descriptions, scent profile introductions, ingredient lists, product usage instructions and display images published on our website are as accurate as possible. However, minor visual differences may appear between the actual product you receive and the display image on our website due to different monitor color settings, natural subtle variations in raw material batches for our handcrafted fragrance products, which do not constitute a product quality defect. All products sold on our website, including our Pine Forest Reed Diffuser, Jasmine Blossom Reed Diffuser, Eucalyptus Mint Solid Car Air Freshener and other full lines of home and car fragrance products, are intended exclusively for normal personal household and in-car use, and you agree to use all purchased products strictly in accordance with the accompanying usage guidelines and safety notes.

All product prices displayed on www.estebansa.com are denominated in Euros, and include the applicable local value-added tax rates that apply to orders shipped within the European Economic Area, unless clearly stated otherwise on the product page. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or modify discount rules at any time at our sole discretion, without issuing prior individual notifications to users. The price that applies to your order will always be the exact price displayed on the product page at the moment you complete your final checkout and confirm your payment.

Once you submit an order and your payment is successfully processed, a legally binding purchase agreement is formed between you and ESTEBAN SA. We reserve the right to refuse or cancel your order under specific circumstances including: the listed product shows an obvious typographical pricing error due to system technical failure, the ordered product has been out of stock due to unforeseen inventory shortage, our anti-fraud system marks the order as a high-risk fraudulent transaction, or you have a record of violating our previous Terms of Service. If we cancel your order after payment has been processed, we will issue a full refund of the paid amount back to your original payment account within 5 working days. You confirm that you are not allowed to submit false, fraudulent or malicious orders that have no intention of completing the actual transaction, and any such behavior will result in permanent restriction of your access to our website.

5. Prohibited User Conduct

When you access www.estebansa.com and use our e-commerce services, you explicitly agree that you will not engage in any of the following prohibited activities:

  • Any activity that violates applicable local, national or international laws, regulations or court orders.
  • Uploading, transmitting or distributing any malicious software, computer viruses, or harmful code that may damage the operation of our website infrastructure, disrupt the normal browsing experience of other users, or steal private information of other visitors.
  • Attempting to gain unauthorized access to ESTEBAN SA’s server systems, other registered user accounts, or any other sensitive data that you do not hold explicit authorization to access.
  • Engaging in any behavior that interferes or disrupts the normal operation of our website, including launching distributed denial of service attacks, submitting excessive repetitive order requests, or using automated tools to send high volumes of traffic to our platform.
  • Using our platform to send unsolicited commercial advertising, spam messages, phishing content, or other harassing or harmful information to our official customer support channels or to other users on our website.
  • Reproducing, copying, modifying, reselling or exploiting any product content or product inventory information on our www.estebansa.com website for commercial resale purposes without our formal written authorization.
  • Impersonating ESTEBAN SA staff members, falsely representing yourself as an official partner, distributor or representative of our brand, or spreading false malicious information that damages the commercial reputation of ESTEBAN SA.

Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately permanently ban your access to our website, terminate all ongoing unfulfilled orders, and reserve the right to take necessary legal actions to pursue compensation for any losses we incur caused by your improper behavior.

6. Third-Party Services and Links

Our website www.estebansa.com may contain embedded hyperlinks to third-party platforms, including our certified payment processing providers, partnered logistics service providers, our official social media profile pages, and other external third-party websites that are not owned or operated by ESTEBAN SA. We do not exercise any control over the content, privacy policies, or terms of service of these third-party platforms, and we do not assume any legal responsibility or liability for the performance, content accuracy, or data protection practices of these external sites. Your access and use of those third-party links is at your own sole risk, and we strongly recommend that you review the corresponding terms of service and privacy policy of every external website you visit after leaving our platform, before you submit any personal information or conduct any transaction on those sites.

We may also cooperate with carefully selected third-party service providers to assist us in operating our e-commerce platform, including cloud server hosting services, payment processing services, logistics delivery services, website data analysis services and email notification sending services. All these third-party service providers are bound by strict service agreements with ESTEBAN SA, which restrict their usage of your personal information to only the scope necessary to perform the authorized tasks they are commissioned to complete, and prohibit them from using your data for any independent unrelated commercial purposes.

7. Disclaimer of Warranties

The services and content provided on www.estebansa.com are all provided on an “as is” and “as available” basis. ESTEBAN SA does not make any explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights. We do not guarantee that the access to our website will be completely uninterrupted, error-free, 100% secure, or completely free from viruses or other harmful components at all times. We will make all reasonable commercial efforts to maintain the normal stable operation of our platform, but we cannot be held liable for temporary website downtime caused by factors outside our reasonable control, including network failure, server maintenance work, force majeure events, or other technical issues that we cannot reasonably anticipate or prevent.

This disclaimer clause shall apply to the fullest extent permitted by applicable local laws in your jurisdiction.

8. Limitation of Liability

Under no circumstances shall ESTEBAN SA, its directors, employees, operational partners or authorized representatives be liable for any indirect, incidental, special, consequential or punitive damages arising from your access to or use of our website and services, including but not limited to loss of profits, loss of business data, business interruption losses, or any other economic losses, even if we have been advised of the possibility of such potential damages in advance. The total aggregate maximum liability of ESTEBAN SA for any claim arising related to your use of our platform shall not exceed the total amount you actually paid to us for the specific order or service that gives rise to the claim in the 12 months prior to the incident.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so parts of the above limitation clauses may not fully apply to you in accordance with local legal requirements.

9. Policy Modifications and Updates

ESTEBAN SA reserves the full right to modify, revise or update any provision of this Terms of Service at any time at our sole discretion. When we make material changes to this agreement, we will prominently display a clear update notification on the homepage of www.estebansa.com for no less than 30 consecutive days, and we will update the “Effective Date” mark at the top of this document accordingly. After the revised new terms are officially published on our website, your continued access to our platform, browsing activities and subsequent order transactions will be regarded as your full acceptance of the updated Terms of Service. If you do not agree with the revised new terms, you must stop accessing our website and discontinue the use of all our services.

10. Governing Law and Dispute Resolution

This Terms of Service and all disputes arising from your use of our e-commerce services shall be governed and interpreted in accordance with the laws of France, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to this agreement shall first be resolved through friendly good-faith negotiation between you and ESTEBAN SA. If the dispute cannot be amicably resolved within 30 days after the start of the negotiation, either party may submit the dispute to the exclusive jurisdiction of the competent courts located in Lavérune, France.

11. Contact Information

If you have any questions, comments or inquiries regarding any clause of this Terms of Service, you can reach our team through the following official contact channels:

  • Company Name: ESTEBAN SA
  • Official Website: www.estebansa.com
  • Contact Email: hexar@estebansa.com
  • Contact Address: Rue du Perpignan, 34880 Lavérune
  • Contact Phone: +49 7665 92020‌